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  • 2019-11-20T10:09:37Z
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  • asdofindia: anonymous feedback This depends how should be made, feedback about Reps behavior or about the program itself? In the first case it is something that is not clear now in the program, because right now you can reach the council but is not anonymous to ask more questions and get details usually for conflicts management. It’s true that people don’t leave feedback or join discussions on discourse public because they are afraid of their names showed. I can say that because when I started my thread about open discussion: About regional local community management in Mozilla About the Volunteer role in the Mozilla workflow decision chain About gratification for volunteers in Mozilla People thrusted me as ex Reps council member and talked with me privately about those and when I asked to write public they prefer to avoid their names disclosed. I think that is not a Reps issue but inside the mozilla volunteer community and the Reps program as representative should do something for that. asdofindia: Lack of accountability to community This is something that when I was in the council was for me the first point. I renewed the rules for onboarding and also for mentors, removed a lot of mentors as their role for inactivity and pushed to move inactive reps as alumni. This now is a tasks that others are managing and moving on, maybe slow for my standards (but I have high standards about task’s speed) but still going on. Right now the accountability in the program is not something that can be trusted at 100% because the only reference is the portal and they (reps) are not updating but not cover a lot of things, like you said. Honestly the big problem for me is that OKR in the council changes at every All Hands and doesn’t represent the real needs of the whole community but only of the council members and the reps at All Hands that join the discussions. There was a lot of OKR never finished that was important but the priority changed so is difficult to move on a program with few people doing things, when the council members are doing things (basically if a council member miss 3 weekly call in a row there are no updates about what they are doing, in my experience). After my leaving few things are changed, now the council notes are published again, the OKR are introduced better on discourse and so on.
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  • Improving Program visibility and accountability
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